FREQUENTLY ASKED QUESTIONS (FAQ) – Le Cémarose Gîte & Spa Epernay
🛏 What is the capacity of the Le Cémarose gîte?
Le Cémarose can accommodate up to 6 people . It is ideal for a stay as a couple, with family or friends, in a warm and comfortable setting, in the heart of the Champagne vineyards.
🕒 What time can we arrive? And what time do we have to leave?
- Arrival : from 4:00 p.m.
- Departure : until 10:00 a.m.
These schedules ensure careful cleaning and optimal preparation between each stay.
🧺 Is linen provided?
Yes, sheets and towels are included in the mandatory cleaning fee. Beds are made upon arrival for your comfort.
🚗 Is there parking on site?
Yes, a private parking space is available directly in front of the cottage. Parking is also free and easy on the adjacent street for additional vehicles.
🔑 Is the arrival autonomous?
Yes, you can access the cottage independently thanks to a secure key box . Before your arrival, you will receive a digital welcome guide with all the useful information for your stay.
🛌 How many bedrooms and beds?
The cottage has 3 bedrooms :
- 2 bedrooms with queen size bed (160x200)
- 1 bedroom with 2 single beds (90x190)
The bedding is hotel quality for optimal comfort.
💦 Is the jacuzzi included and freely accessible?
Yes! Our high-end private jacuzzi is available to you without reservation throughout your stay. It is serviced daily to ensure hygiene and comfort.
💻 Is the cottage suitable for teleworking?
Perfectly. The Cémarose is equipped with free high-speed Wi-Fi. and a calm setting, ideal for working remotely or organizing video conferences.
🔌 Is there an electric vehicle charging station?
Yes, an electric charging station is available on site. Charging is charged at €0.50/kWh , based on meter reading.
🐾 Are pets allowed?
Out of respect for all travelers and to preserve the quality of the accommodation, pets are not allowed .
🧖♂️ Do I need to book a slot for the spa?
No, the jacuzzi is exclusively for your use for the duration of your stay. You are free to use it as you wish.
📅 How to book at the best rate?
To benefit from the best rate guaranteed , book directly on our site:
👉 www.lecemarose.com
Booking is simple, fast and secure. We remain available to advise you if necessary.
🗺 What to do in Épernay and the surrounding area?
Cémarose is an ideal starting point for:
- Explore the Champagne houses on foot (15 min)
- Hiking on the Champagne hillsides
- Cycling on the greenway
- Visit cellars and meet local winemakers
- Discover the region's cultural and gastronomic heritage
A booklet of personalized recommendations is available.
🧼 Is there a cleaning service during the stay?
The cleaning package covers final cleaning only. No interim cleaning is provided. Basic cleaning supplies are available if needed.
🧖♀️ Are bathrobes and towels for the spa provided?
Organic cotton bathrobes and spa-specific towels are available for rental upon request .
❄️ Is there air conditioning or heating?
The cottage is equipped with central heating and portable fans . There is no air conditioning, but the house remains pleasant in summer.
👶 Is the cottage suitable for young children?
Yes, a baby kit is provided: bathtub suitable for showering , high chair , potty , and some children's games .
👉 Please note : There is no safety barrier at the top of the stairs. Supervision of young children is essential.
🍳 Is the cottage well equipped for cooking?
Yes, the kitchen is fully equipped: oven , microwave , induction hob , dishwasher , fridge-freezer , filter and Nespresso coffee machine , kettle , toaster, utensils and complete crockery.
🍽 Do you offer breakfast?
No, but the city center offers several breakfast, bakery, and brunch options within walking distance. We're happy to share our top picks .
🛒 Are there any shops nearby?
Yes, less than 15 minutes walk : bakery, supermarket, wine shops, restaurants, and local market.
📶 Is the mobile network working well?
Yes, 4G and 5G are excellent throughout the lodge. High-speed Wi-Fi with fiber optics completes this coverage.
🚶 Can we come on foot from Épernay train station?
Yes, it takes about 20 minutes on foot from Épernay train station. By taxi or private hire car, the journey takes about 5 minutes .
🧾 What additional costs should I expect?
- Cleaning package (mandatory): includes linen and final cleaning. €120.00
- Electric vehicle charging: €0.50/kWh
- Bathrobe/spa towel rental : optional
🔄 What are the cancellation conditions?
- More than 30 days before arrival or within 24 hours of booking : full refund
- Between 15 and 30 days : 50% of the amount of the stay
- Less than 14 days or no-show: 100% of the amount due
Early departures are non-refundable.
🛡 Do you offer cancellation insurance?
Yes, optional cancellation insurance is offered when booking online.
📞 How to contact you?
- By form: www.lecemarose.com/contact.html
- By phone: +33 (0)6 07 07 84 65
We are available to assist you in organizing your stay!